Next, you will be asked to enter your contract email address. If you select a cancellation reason, you will be prompted to reconsider, but continue with the cancellation process anyway. The next question you will be asked is the reason for unsubscribing, and you will choose one of the four options presented by the chatbot. The answer to this question can be a word entry such as “credit card”.
There you will be asked how you would like to pay for the contract when you type “I would like to process a refund” in the chat. When you enable Live Chat, you will see some options, but there is no topic about refunds. Below is an explanation of how to complete the refund process based on the screenshot of the actual process.įirst, go to the official NordVPN website and launch the live chat screen from the balloon button in the bottom right corner of the screen.
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